Legal
Privacy policy
This policy explains what Dt. Rupali Singh does with the information you share — through this website, over WhatsApp, and during a consultation.
Last updated 10 October 2026
Who is responsible for your information
Dt. Rupali Singh is a registered dietitian practising in Patna, Bihar. For the purposes of the Digital Personal Data Protection Act, 2023, she is the data fiduciary for the information described here — meaning the responsibility for it is hers, not a third party's.
What is collected, and when
When you send an enquiry through this website — your name, phone number, email address if you give one, and whatever you write in the message. Nothing else is required.
When you message on WhatsApp or call — your phone number, and the contents of what you send. WhatsApp messages travel through Meta's systems and are governed by Meta's own privacy terms as well as this one.
When you become a client — health information you choose to share so that a plan can be built for you. That typically includes height and weight, medical conditions, current medication, test results you upload, food habits and lifestyle detail. You decide how much of this to give; the plan is only as good as what it is based on.
Automatically, when you browse — standard server and analytics data such as IP address, browser type, pages visited and time spent. This is used to understand how the site is used, not to identify you.
Why it is used
- To reply to your enquiry and arrange a consultation
- To assess your nutritional needs and prepare a plan
- To follow up, adjust the plan and track progress
- To send appointment or payment information relating to a service you asked for
- To keep records a practitioner is expected to keep
- To improve this website
Your information is not sold, and it is not shared for anyone else's marketing.
Where it is stored and who can see it
Consultation records and diet plans are maintained in the practice-management system used by the clinic. Website enquiries are stored securely and are visible only to Dt. Rupali Singh and anyone she authorises to help run the practice.
Service providers — hosting, email, messaging and payment platforms — process some of this data in order to provide those services. They are permitted to use it only for that purpose.
How long it is kept
Consultation and health records are retained for as long as there is a professional reason to keep them, and for any period Indian law requires. Website enquiries that do not become consultations are removed once they are no longer needed. You can ask for your information to be deleted sooner.
Cookies
This website uses cookies to keep it working properly and to understand how visitors use it. Your browser can refuse them; some parts of the site may then behave differently.
Your rights
Under the DPDP Act, 2023 you may:
- Ask what personal data is held about you
- Ask for it to be corrected or completed
- Ask for it to be erased, where there is no legal reason to retain it
- Withdraw consent you previously gave
- Nominate someone to exercise these rights if you are unable to
- Raise a grievance, and escalate it to the Data Protection Board of India if it is not resolved
To exercise any of these, write to the address below. Requests are answered within a reasonable period.
Security
Reasonable technical and organisational safeguards are in place to protect your information. No method of transmission over the internet is completely secure, so absolute security cannot be promised.
Children
Services for children and adolescents are provided only on the instruction of a parent or guardian, who is responsible for the information shared.
Contact and grievances
Questions, requests and complaints about privacy should go to Dt. Rupali Singh using the contact details on the contact page of this website.
Changes
Any change to this policy will be published on this page with a revised date above.